Tenant Liaison Officer

Location: Sutton in Ashfield

Tenant Liaison Officer – Social Housing

Mansfield

Competitive Salary / Rate DOE

Temp to Perm Opportunity

We are currently recruiting for an experienced Tenant Liaison Officer to join a social housing roofing replacement scheme in Mansfield.

This role will support a programme of pitched roof replacement works being carried out on occupied properties, acting as the key point of contact between residents, site teams, and the client.

The successful candidate will have previous experience working within social housing refurbishment or planned maintenance projects and be confident managing resident communication throughout the duration of works.

The Role

Acting as the main point of contact for tenants throughout roofing works

Building positive relationships with residents and maintaining regular communication

Issuing notices and keeping tenants updated on schedules and progress

Handling tenant queries, concerns, and complaints professionally

Carrying out resident visits before, during, and after works

Supporting site teams to minimise disruption to occupied properties

Recording resident feedback and maintaining accurate records

Working closely with Site Managers and operational teams

Requirements

Previous experience as a Tenant Liaison Officer within social housing essential

Experience working on occupied refurbishment or planned maintenance schemes

Strong communication and customer service skills

Ability to manage challenging situations professionally and empathetically

Excellent organisational and administrative skills

Full UK driving licence preferred