Credit Controller

Location: Sutton in Ashfield

Credit Control / Sales Ledger Clerk (Temporary - 3 Months)

The Best Connection are currently recruiting for a Credit Control / Sales Ledger Clerk to join one of our prestigious client's Head Office based in Sutton-in-Ashfield.

Please note:

This is a temporary role for approximately 3 months, with further details to be discussed at interview stage.

The Role

This position is responsible for implementing and managing credit control procedures in line with company policy. You will ensure accurate invoicing, secure payment processing, and effective credit risk management.

The role focuses on minimising bad debt, maintaining fully reconciled ledgers, and supporting commercial growth through proactive account management. You will build strong customer relationships, resolve queries efficiently, and collaborate with internal teams to maintain high service standards.

Key Responsibilities

Sales & Invoicing

Collate and distribute weekly sales figures
Process manual invoices and handle bespoke invoicing for complex orders
Communicate with customers to ensure timely payments
Apply courier recharges (UPS, TNT, Fed Ex) to customer accounts

Credit Control & Payments

Process credit/debit card payments in line with PCI and GDPR regulations
Support customers with payments and pricing queries
Produce weekly credit costing and reports
Cross-reference and input credit notes, resolving any account queries
Perform daily credit card reconciliations
Input specialist pricing where required

Customer Account Management

Maintain daily communication with UK and Ireland customers via phone and email
Assess credit risk for new customers and vet incoming orders
Monitor held orders and manage customer credit limits
Allocate cash to customer accounts and support daily banking processes
Maintain reconciled ledgers and prepare debt files where necessary
Liaise with solicitors and agencies regarding legal cases

Debt Collection & Risk Management

Carry out debt collection activities via calls, emails, and letters
Resolve account discrepancies and after-sales issues
Work with the Credit Control Manager to monitor DSO targets and potential bad debts

General Administration

Manage the general accounts inbox
Monitor undelivered digital documents and resolve issues
Support the wider team with ad hoc administrative tasks as required

Person Specification

Personal Attributes

Confident, professional, and diplomatic communicator
Approachable, collaborative, and team-focused
Highly motivated with a positive and enthusiastic attitude
Empathetic yet assertive when required
Exceptional attention to detail and accuracy
Well-organised with a methodical approach
Able to meet deadlines and work towards targets
Flexible and adaptable, with the ability to manage workload effectively
Resilient under pressure and able to work independently or as part of a team Skills & Experience

Strong numerical ability with proven practical application
Proficient in Microsoft Office, particularly Excel and Word
Excellent planning and organisational skills
Experience in credit control and/or customer service
Strong problem-solving skills and the ability to resolve issues efficiently
Excellent written and verbal communication skills
Ability to multitask and prioritise effectively in a fast-paced environment

Hours & Pay

Working Hours:

8:00am - 4:30pm (flexibility available, e.g. 8:30am - 5:00pm)
Pay Rate: £13.24 per hour (starting at Band/Level
1)

The Best Connection is acting as an Employment Business in relation to this vacancy