Operations Assistant

Job Summary

Are you passionate about delivering exceptional patient care and looking for an opportunity to lead a dynamic team? King's Mill Hospital is seeking a motivated and enthusiastic individual to join us as an Operations Assistant. The successful candidate will lead and inspire a dedicated team of Patient Pathway Coordinators, Clinical Typists, and Records Assistants and play a crucial role in ensuring the highest quality of patient care.

• Lead and inspire a dedicated team of Patient Pathway Coordinators, Clinical Typists, and Records Assistants.
• Act as the primary contact for patients accessing elective hospital services, guiding them through their care pathway.
• Use expertise to proactively manage the patient pathway from referral to discharge, ensuring smooth transitions and high levels of patient care.

We are an award‑winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. The Trust is clinical‑led, rated ‘outstanding’ by the Care Quality Commission, and has been voted the best acute Trust to work for in the East Midlands for seven years running.

Pay scheme:
Agenda for change
Band:
Band 4
Salary: £27,485 to £30,162 a year per annum

Contract:

Permanent
Working pattern:
Full‑time
Reference number: 214‑SRG‑7659554‑A
Job locations:
King's Mill Hospital, Mansfield Road, Sutton‑in‑Ashfield, NG17 4JL

• Principles of business project management and performance management
• Ability to work to deadlines and prioritise demands
• Ability to use own initiative
• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
• Ability to convey clear messages
• Enthusiastic and able to motivate others
• Self‑motivated
• Previous staff management experience (training will be provided on the job)
• GCSE grade C or above in Maths & English or equivalent qualification
• Excellent communication skills, written and verbal
• Capacity to communicate complex and sensitive issues appropriately

• Service development/improvement methodologies
• Working knowledge of the NHS
• Previous operational knowledge of RTT and key KPI’s
• Design and set‑up spreadsheets
• Analyse data, highlight trends and inconsistencies of business and performance data using Microsoft Excel
• Advanced keyboard skills
• Experience supporting service development and modernisation work within a division, including process mapping
• Ability to provide administrative support such as rota management, staffing requests and clinic setup
• Attendance at senior management meetings, production of business case project plans, minutes, risk registers, issue logs and reports using the Microsoft Office Suite
• Demonstrate comprehensive knowledge and skill in the use and analysis of data to assist service improvement

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.

Sherwood Forest Hospitals NHS Foundation Trust
King's Mill Hospital
Mansfield Road
Sutton‑in‑Ashfield
NG17 4JL