Project Implementation and Training Officer

Overview

The post holder will play a key role in delivering implementation and training activities across the Local Health Community, ensuring that business and clinical requirements are effectively reflected in ICT systems and services. They will support the Project Implementation and Training Team Leader in planning and delivering programmes that enable successful adoption of new systems and processes aligned to national and local ICT strategies.

Working closely with clinicians, managers, and stakeholders, the post holder will lead customer-focused projects, ensuring high-quality service delivery and continuous improvement. The role will drive innovation through effective use of systems, supporting improved clinical outcomes, service efficiency, and better use of information. The post holder will also lead on implementation and training for new and existing ICT systems, including system transformation and optimisation.

The role supports the delivery of high-quality patient care through continuous improvement. Hybrid working is supported, with an expectation of on-site presence and travel as required.

• Lead the design, development, and delivery of implementation and training activities for ICT systems.
• Support the planning and delivery of programmes aligned to national and local ICT strategies.
• Work with clinicians and managers to identify opportunities for innovation and service improvement.
• Ensure business and clinical requirements are accurately reflected in ICT systems and processes.
• Deliver customer-focused projects, ensuring high standards of service and user experience.
• Address ICT-related issues proactively using best practice approaches.
• Lead implementation and training for new systems, including system transformation and optimisation.
• Support the development of training materials and delivery across stakeholder groups.
• Collaborate with stakeholders to ensure successful system adoption and benefits realisation.
• Monitor performance, identify improvement opportunities, and support continuous service development.
• Contribute to improving patient care through effective use of technology and information.