Product Support Analyst
Listed on 2026-10-17
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IT/Tech
Data Analyst, IT Business Analyst, IT Support
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Main area Product Support Analyst Grade Grade D Contract Fixed term: 17 months (FTC until December 2027) Hours Full time - 37.5 hours per week Job
-DSFS-8351840
Site Sherwood Forest Hospitals NHS Foundation Trust Town Sutton In Ashfield Salary £31,613 - £34,616 per annum Salary period Yearly Closing 29/10/2026 08:00
Job overviewFOR IMMEDIATE START
The EPR Product Support Analyst will report into the EPR Product Analyst to deliver configuration of features to specification within the Electronic Patient Record (EPR) system, they will assist with configuration, troubleshooting, and user queries.
The post will primarily be onsite working with travel required across the 3 SFH Trust sites, successful candidates will be required to work unsociable hours to provide go-live support.
Interviews will be w/c 09/11/2026
Main duties of the jobThe postholder will work closely with supplier Product Specialists, clinical teams, and technical staff to ensure smooth operation of EPR solution, maintain accurate documentation, and support testing activities.
It is essential that applicant has experience in configuration standards and application testing including automated testing systems.
This role is critical in ensuring that issues are resolved promptly and that users receive high-quality support during implementation and optimisation phases.
Nerve Centre Configuration knowledge will be advantageous.
You will be required to demonstrate the product to a range of stakeholders in groups and or individual (one to one).
Working for our organisationDerbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it.
By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Please see below link for the DSFS website.
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Detailed job description and main responsibilitiesFor details of this exciting role, please see the attached Job description and Person Specification. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Person specification Qualifications and Training- Educated to A-Level or equivalent experience in health informatics, IT, or a related discipline.
- Training in EPR systems or healthcare informatics.
- Experience providing system or application support in a healthcare or IT environment.
- Familiarity with logging, triaging, and resolving incidents.
- Experience maintaining documentation and version control.
- Experience in presenting to range of stakeholders
- Experience with EPR systems or…
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