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Product Support Analyst
Job in
Stanton Hill, Sutton-in-Ashfield, Nottinghamshire, NG17, England, UK
Listed on 2026-11-02
Listing for:
The Methodist Church in Britain
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Data Analyst, Systems Analyst
Job Description & How to Apply Below
This 17-month post supports the Nerve centre EPR implementation at Chesterfield Royal Hospital NHS Foundation Trust and reports to the EPR Product Analyst. The analyst configures EPR features to specification, troubleshoots issues, answers user queries, keeps documentation current and supports testing, working alongside supplier specialists and clinical teams. The role is mainly onsite with travel across the three sites and includes unsociable hours for go-live support.
No Certificate of Sponsorship is offered, so applicants needing sponsorship will not be considered.
- Configure EPR features to specification within the EPR system
- Troubleshoot issues and resolve them promptly
- Answer user queries and support users during implementation and optimisation
- Provide go-live support, including unsociable hours
- Work with supplier product specialists, clinical and technical staff to keep the EPR solution running smoothly
- Maintain accurate documentation
- Support testing activities
- Demonstrate the product to stakeholders in groups and one to one
- A-Level or equivalent experience in health informatics, IT or a related discipline
- System or application support in a healthcare or IT environment
- Logging, triaging and resolving incidents
- Maintaining documentation and version control
- Presenting to a range of stakeholders
- Experience in configuration standards and application testing, including automated testing systems
- Strong organisational skills and attention to detail
- Proficiency in Office 365 applications
- Excellent communication and interpersonal skills
Managing multiple priorities and working under pressure - Basic understanding of clinical safety and IG compliance
- Collaborative, professional and proactive approach with clinical and technical teams
- Commitment to NHS values and confidentiality
- Ability to travel between sites and other locations
- Onsite support during key periods, including unsociable hours
- Ability to work flexibly to meet programme demands
- Formal IT or project support qualification, such as ITIL Foundation or PRINCE2 Foundation
- Training in EPR systems or healthcare informatics
- Experience with EPR systems or healthcare digital programmes
- Exposure to testing processes and quality assurance
- Understanding of clinical workflows and coding standards (SNOMED CT, dm+d)
- Knowledge of governance frameworks and change control processes
- Nerve centre configuration experience, or substantial application configuration and JavaScript experience
- Adaptability to changing priorities and willingness to learn new skills
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