Head of Project Delivery

Overview

Head of Service Delivery - Project Delivery - Head of Project Delivery

An established UK infrastructure services provider is seeking an experienced and commercially astute Head of Service Delivery to lead the end-to-end operational delivery of its gas, water and power services across the UK.

The postholder will provide clear ownership across mobilisation, execution and close-out of day services, projects, frameworks and specialist works, ensuring consistent standards, strong cost control and predictable performance across regions.

• Own end-to-end service delivery across all operational activities.
• Ensure works are delivered safely, compliantly, on time and within agreed commercial scope.
• Act as the senior operational escalation point for delivery and customer issues.
• Lead short, medium and long-term operational planning.
• Oversee effective deployment of technicians, supervisors, plant and specialist equipment.
• Reduce reactive delivery through structured scheduling and coordination.
• Maintain consistent delivery standards across regions and work types.
• Provide governance oversight across frameworks, programmes and major projects.
• Ensure effective handover from bid/commercial award into delivery.
• Chair programme and delivery review meetings, monitoring risks, variations and recovery actions.
• Ensure operational teams understand contractual scope and commercial boundaries.
• Maintain compliance with gas and water industry standards, client procedures, framework requirements and internal governance processes.
• Foster effective working relationships with key customers and framework partners.
• Drive collaboration across operations, programme, customer support, commercial and group functions.
• Identify inefficiencies and standardise processes to reduce reliance on individuals.
• Improve reporting, documentation and communication consistency.
• Support operational readiness for growth within AMP and RIIO regulatory environments.

• Senior operational leadership experience within utilities or infrastructure
• Experience managing field-based, multi-disciplinary delivery teams.
• Proven commercial awareness with responsibility for operational cost control and margin performance.
• Experience planning, governing and delivering work within regulated environments.
• Confident communicator able to operate effectively at site, customer and senior management level.
• Knowledge of AMP and RIIO regulatory frameworks (desirable)
• Understanding of NEC3 / NEC4 contract environments (desirable)

This role offers the opportunity to shape and lead a nationally delivered operational function, driving performance, safety and commercial excellence across a growing and technically specialist infrastructure business.