Accommodation Worker

Job Advert

At YMCA Robin Hood, we provide supported accommodation for those who have found themselves homeless or at risk of homelessness by providing safe, secure homes while they rebuild their lives. Working closely with our residents, our aim is to support them back to independent living and into education or employment.

With our guidance, help and support, you will work closely with our residents to take those vital steps towards independence.

Being based at YMCA Mansfield, you will support residents who live in our network of homes across Mansfield & Ashfield. You will work closely with a portfolio of homes and the residents enabling you to build trusted, understanding and person‑centered relationships.

• Start your day from the YMCA Mansfield offices; checking your emails, liaising with overnight staff for any incidents or events you need to be aware of.
• Work with your residents individually and in small groups to understand their strengths, what they enjoy and craft constructive activities to encourage new skills to increase confidence and self‑esteem.
• Explore pathways with local providers to open volunteer, education or employment opportunities.
• Follow your schedule to ensure every home is visited on a regular basis.
• Support tenancy related issues and where necessary take steps to issue warnings and as a worst case scenario, evictions.
• Arrange and run sessions for the residents to build their life skills.

• This is a demanding but rewarding role which requires experience of supporting vulnerable/challenging people with a variety of needs.
• Your communication skills will be your greatest strength; able to build rapport and trust with your residents.
• Previous experience in Supported Housing or an understanding of the challenges faced by vulnerable individuals is valuable.
• You must be proactive and passionate about supporting people and share our belief that everyone should have a fair chance to discover who they are and what they can become.
• You must understand the needs of homeless people and the services available to them to be able to signpost to relevant 3rd parties.
• You must be confident in lone‑working and managing your own schedule, as well as working with your team to achieve results.
• Ideally, you will have a full clean driving licence and access to own transport as you will be out and about every day visiting properties across Mansfield and Ashfield.
• This is primarily a Monday‑Friday role, but occasional early mornings, evenings, or weekend shifts may be required to support the team.

• Impactful Work:
  Be part of meaningful changes in people’s lives every day, watching them move on to successful, independent next steps.
• Career Growth:
  Develop your understanding and gain qualifications and experience in housing support and working with vulnerable people and/or people experiencing homelessness.
• Supportive Environment:
  Work within dedicated teams across Ashfield and Mansfield that values collaboration, continuous learning, and compassion.

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.