Construction Project Manager

The Project Manager leads construction and restoration projects—from initial inspection through final walk-through—serving as the primary point of contact for homeowners and stakeholders during what is often a stressful and health-impacting event in their lives.

• Oversee all aspects of construction and restoration projects, including emergency mitigation and reconstruction, in alignment with industry standards and company procedures.
• Meet or exceed project response times, production goals, and completion targets while maintaining safety and quality.
• Inspect new and active job sites to determine repair, mitigation, and restoration needs, including water, fire, smoke, and microbial concerns.
• Work with clients and estimators to develop accurate, detailed scopes of work, including clear expectations for health, safety, and livability.
• Secure contracts, work authorizations, and payment terms in compliance with company policies and FTC advertising and disclosure guidelines.
• Create and manage project plans, including timelines, budgets, and resource allocations for labor, equipment, and materials.
• Coordinate and direct technicians, laborers, and subcontractors to ensure effective, code-compliant, and IICRC-aligned performance of services.
• Order, schedule, and track material and equipment deliveries to support uninterrupted workflow.
• Maintain project schedules, control costs, track expenses, and approve payments within budget thresholds.
• Monitor job progress through regular site visits, documenting conditions, changes, and safety practices.
• Implement and enforce health and safety protocols for team members, customers, and visitors on every job site.
• Build and maintain strong relationships with homeowners, adjusters, vendors, and other stakeholders through clear, empathetic communication.
• Document projects thoroughly in job management software, including notes, photos, estimates, change orders, and completion documentation.
• Conduct final inspections and customer walk-throughs to confirm completion, quality, and client understanding of post-restoration care.

• Support training, mentoring, and coaching of technicians in restoration procedures, safety practices, and customer service.
• Assist with developing and refining internal processes, checklists, and documentation standards to improve quality and consistency.
• Participate in after-hours on-call rotation for emergency response, including water, fire, storm, and board-up services.
• Collaborate with office staff to ensure accurate project files, billing packets, and documentation for insurance and non-insurance work.
• Represent the company professionally at customer properties, adjuster meetings, and vendor interactions in the metro Atlanta area, including Suwanee and surrounding communities.

• Determine the sequence of work, methods, and resources required to safely and effectively complete projects at customer properties.
• Assign and adjust tasks for technicians, laborers, and subcontractors to match skills, certifications, and project demands.
• Recommend and approve reasonable field changes within defined budget and scope parameters, in coordination with estimators or ownership as required.
• Identify situations requiring escalation (e.g., structural concerns, suspected hazardous materials, major scope changes) and promptly involve appropriate leadership or specialists.

• Maintain timely, respectful, and effective communication with customers, internal team members, estimators, and leadership throughout each project.
• Work closely with mitigation and reconstruction teams to provide a…