Customer Service Representative - Suwanee

About

is a fast-growing leader in the custom apparel and commercial printing industry, proudly delivering high-quality, versatile solutions for businesses, teams, events, and individuals. With a commitment to speed, precision, and customer satisfaction, we specialize in a full range of printing services including embroidery, direct-to-film (DTF) printing, screen printing. But we don't stop  capabilities stretch across engraving, stickers, signage, and a wide array of commercial print solutions designed to elevate your image and message with precision and flair.

Whether looking to outfit team with branded uniforms, create eye-catching promotional items, or bring unique design to life on apparel or signage,  combines advanced technology with experienced craftsmanship to ensure every order meets the highest standards. From small runs to large commercial projects, we offer fast turnaround times, competitive pricing, and reliable service-making us your trusted partner in custom printing.

Full Job description

The Customer Service Representative is responsible for day-to-day operations at  in our retail location. He or she will be responsible to communicate with the customers and help with sales inquiries and promote products or service.

Responsibility for CSR Full Time

Communicate effectively with  customers via phone, email and chat to address inquiries and resolve issues

Provide excellent customer service by understanding client needs and offering appropriate solutions

Perform data entry tasks accurately to maintain up to date client records

Assist with sales inquiries and promote products or services as needed

Collaborate with team members to enhance overall client satisfaction

Maintain an organized office environment to ensure efficient operations.

Qualifications For CSR

Proven experience in customer service or client services is preferred

Past apparel experience a plus

Strong communication skills

Proficient in typing and data entry with attention to details

Ability to analyze information and provide effective solutions

A Friendly demeanor with commitment to delivering high-quality service

Basic sales skills or experience is advantageous but not required

High school diploma or equivalent; further education is a plus

Benefits

Health Insurance

Paid Vacation