Customer Service Representative

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Representative to work at a leading organization in Suwanee, GA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

• Competitive pay rate with opportunity to work for a respected industry leader.
• Onsite role in a collaborative, professional environment.
• Opportunity to contribute to a dynamic team and make a real impact on customer satisfaction.
• Work with cross-functional teams across Sales, Production, Logistics, and Accounting.

• Answering and managing incoming phone calls.
• Managing the new customer onboarding process.
• Receiving, reviewing, and processing all orders in SAP.
• Processing expedited parcel shipments prior to daily cutoff.
• Determining optimal “ship from/ship to” locations and best shipping methods.
• Calculating and quoting freight costs, including them in orders at the time of processing.
• Coordinating paperwork with third-party warehouses and freight companies.
• Verifying accurate pricing on customer purchase orders and requesting revisions as needed.
• Investigating short payments and processing credits/debits for damages or inventory discrepancies.
• Processing drop shipments and entering tracking information daily.
• Supporting the sales team and responding to customer requests regarding products and the sales process.
• Working closely with Production and Logistics to ensure order fulfillment.
• Collaborating with Accounting to ensure accurate invoicing.
• Investigating open orders and ensuring timely invoicing by month end.
• Assisting in developing standard operating procedures (SOPs) for the department.
• Ensuring accuracy of data entered in SAP and shared across departments.

• Have an Associate’s degree or some continued education.
• Prior experience in customer service in the Food and Beverage Manufacturing industry.
• Bring three to five years of related experience or an equivalent combination of education, experience, and training.
• Hands-on use of SAP ERP.
• Demonstrate excellent verbal and written communication skills.
• Have strong attention to detail.
• Thrive in a high-demand environment and can maintain focus under pressure.