Robotic Systems Technician

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We’re seeking a Robotic Systems Technician. The RS Technician plays a critical, hands‑on role in supporting Mujin’s advanced robotic systems deployed at customer sites. This dual‑role position requires strong foundations in PLC programming, electrical systems, mechanical troubleshooting, and interpersonal skills for managing installations and on‑site support activities. The role involves traveling up to 50% of the time while maintaining a local presence at Suwanee, GA headquarters when not deployed.

• Provide on‑site and remote technical support for Mujin’s robotic systems, including troubleshooting, maintenance, upgrades, and repairs.
• Perform system installations, including setup of robot arms, controllers, vision systems, sensors, demo cells, and end‑of‑arm tooling.
• Lead or support configuration and commissioning of Mujin Controllers and associated automation components at customer sites.
• Diagnose mechanical, electrical, and software‑related issues; use formal RCA processes when needed.
• Collaborate with the Integration team on demo setups and custom part fabrication (frames, gripper parts, mounts, etc.).
• Maintain documentation of service work, RCAs, and configuration changes in ticketing and reporting systems (e.g., Freshdesk).
• Engage with customers and internal teams to improve support tools, system performance, and deployment processes.
• Participate in Patch Implementation and Post‑Deployment Review processes as needed.
• Support and mentor junior technicians as part of the long‑term support roadmap.
• Other duties as assigned.

• Associate's degree in robotics or a technical field.
• 3+ years of field engineering, robotics support, or industrial automation experience.
• Proven expertise in PLC programming, electrical panel wiring, and mechanical diagnostics.
• Hands‑on experience with robot arms, conveyors, vision systems, and pneumatics.
• Ability to read and interpret CAD and electrical schematics (AutoCAD/Inventor preferred).
• Familiarity with compressed air systems and sizing for automation.

• Bachelor's degree in Electrical, Mechanical, Robotics, or Mechatronics Engineering, or equivalent industry certifications.
• Basic scripting or debugging experience in Python, Linux, or similar environments.
• Knowledge of industrial safety standards and Lockout/Tagout procedures.
• Certifications in PLC programming (Allen Bradley, Siemens, etc.).
• Experience with AMRs, industrial sensors, vacuum systems, or grippers.
• Experience in customer‑facing roles requiring direct communication and problem resolution.
• Experience with ticketing systems (e.g., Freshdesk) and formal RCA documentation.
• Ability to support or lead system installations, upgrades, and patches.

• Must be willing to travel up to 50% of the time (mostly domestic).
• When not deployed, expected to report to Mujin’s Suwanee, GA office for integration support and ongoing technical development.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods working in industrial/warehouse settings.
• Ability to work extended hours as required.

This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non‑essential requirements.

Mujin is proud to be an Equal Employment Opportunity employer.

Is this role eligible for sponsorship? Yes

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Engineering and Information Technology. Industry: Automation Machinery Manufacturing.