Network Engineer - OSC; 2nd Shift

Network Engineer I - OSC (2nd Shift) page is loaded## Network Engineer I - OSC (2nd Shift) locations:
Suwanee, GAtime type:
Full time posted on:
Posted Todayjob requisition :
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** Network Engineer I-OSC
** is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills.

This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. This position is for 2nd

Shift: 4p - 1a; and can include 1 weekend day, per week. Example schedules include Sunday - Thursday or Tuesday - Saturday.
** RESPONSIBILITIES**, other duties may be assigned.
* Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
* Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
* Manage your assigned tickets to ensure SLA compliance and customer satisfaction
* Deliver customer-focused support through phone calls and ticket-based communications
* Troubleshoot network port, HSRP and OSPF configuration issues
* Conduct firewall rule changes and understand prefix and access lists
* Read and comprehend trace routes
* Monitor alerts on alert board and conduct basic troubleshooting
* Create A, C, and MX records using basic knowledge of DNS
* Maintain/troubleshoot VPN’s and ability to check Phase 1 and Phase 2
* Triage and escalate tickets according to QTS policy
* Oversee new and existing equipment, hardware, and software upgrades
* Administer all network equipment – switches, routers, firewalls, and associated software.
** BASIC QUALIFICATIONS
*** BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience
* Three or more years of progressive IT engineering experience
* Proficiency in configuring and troubleshooting Cisco routers and switches.
* Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS.
* Knowledge of network monitoring tools and protocols (SNMP, Net Flow, etc.).
* Strong analytical and problem-solving skills.
* Excellent communication and teamwork abilities.
* Solid understanding of security and network/distributed computing concepts
* General experience with DDOS and traffic mitigation techniques
* Working knowledge of networking technologies, concepts, and industry trends
* Proficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolution
* Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware
* Familiarity with network monitoring and analysis tools.
* US Citizenship for this position is required by law due to federal customer contracts
** PREFERRED QUALIFICATIONS
*** Two or more years of experience with a service provider, preferably in a Data Center environment.
* Experience working in a NOC environment
* Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.)
* Familiarity with NSX virtual networking
* Familiar with Juniper network devices with ability to navigate Junos
* Knowledge of ITIL
* Familiarity with Service Now
* Working knowledge of BGP and OSPF
* Proficient with IP subnetting
** KNOWLEDGE,

SKILLS AND ABILITIES

*** Ability to communicate effectively with clients, vendors, and colleagues
* Orderly documentation, time management, and planning skills
* Excellent written and oral communication, problem solving, and process management skills
* Ability to work well within a team environment in a matrixed organization
* Strong customer relations skills
* Ability to learn and apply new technology and methodologies in a distributed environment
** TOTAL REWARDS
** This role is also eligible for a competitive benefits package that includes medical, dental,…