Manager, Cloud and DCIM

Manager, Cloud and DCIM Support page is loaded## Manager, Cloud and DCIM Support locations:
Suwanee, GAposted on:
Posted Todaytime left to apply:
End Date:
February 4, 2026 (30+ days left to apply) job requisition :
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** Cloud and DCIM Operations Manager
** is responsible for managing the internal Systems infrastructure in QTS’s Operations Service Center (OSC). This position requires skills, motivation, and experience to develop a highly functional team to deliver superior, predictable and reliable services in a dynamic IT service provider environment. Leadership capabilities are required to establish the right balance of people and processes to meet the business objectives and expectations in a fast paced virtualized environment.

Must have proven background with moderate to high complexity systems using a variety of technologies across a national WAN. This leadership role requires experience with decision making, interfacing with customers, vendors and key stakeholders, and prioritizing individual and teamwork efforts.
** RESPONSIBILITIES**, other duties may be assigned.
* Ensure related systems are operating sufficiently to deliver quality services. Reviews and resolves support tickets based on agreed service levels; reviews reports/tools to identify existing or potential risks to systems availability; follows and enhances the processes that measure, monitor, and report on the availability and performance of all SDP, DCIM, and systems infrastructure.
* Assesses the need for staff training and cross-training to ensure successful job performance, recommends specific training objectives, and ensures training has been accomplished.
* Proactively directs the day-to-day operations of the DCIM infrastructure to ensure up time and security requirements are met. This includes patch management, configuration standardization, monitoring of issues, and initial incident response.
* Responsible for quality assurance of incidents identifying trends, gaps in training or knowledge or improving overall customer experience.
* Make use of SRE tools to automate tasks and identify tasks that can be automated to ensure consistent and accurate deployment of software according to approved versions
* Assists in developing documentation and knowledge base articles and procedures to ensure quality assurance, reviews support processes and regulatory adherence.
* Administers staff performance management and career development activities.
* Provide support as required to Customers, IT Operations teams, and business stakeholders.
* Reports department/ functional area progress on initiatives to IT Senior Management.
* Adheres to change management, incident management and other ITIL processes.
* Manage required documentation and refine processes as needed to support the team and enterprise.
* Performs compliance controls testing, remediation and certification as requested.
* Ability to work flexible hours to include Holidays
** BASIC QUALIFICATIONS
*** Bachelor’s degree preferred in Computer Science, Engineering or related field or equivalent professional experience.
* Seven or more years of progressive IT experience, including two or more years of people management.
* Five or more years of experience with network/systems technologies such as Cisco/Juniper routers and switches, F5 load balancers, VMware, SQL queries, Windows Server 20XX and Linux operating systems, and patch management tools.
* Experience and familiarity with network monitoring and diagnostic tools.
* US Citizenship for this position is required by law due to federal customer contracts.
** PREFERRED QUALIFICATIONS
*** Five or more years of experience working in data center, NOC, or managed services environment
* Two or more years of experience working with Service Now or other ticketing software
* One or more years of experience with change and/or incident management
* ITIL V3 certification
** KNOWLEDGE,

SKILLS AND ABILITIES

*** Capability to handle multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor
* Superior communication skills in working with technical and non-technical people and the ability to develop and maintain…