Network Engineer - OSC; 1st Shift

Network Engineer I-OSC is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills.

This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. This position is for 1st Shift: 8a - 5p; and can include 1 weekend day, per week. Example schedules include Sunday - Thursday or Tuesday - Saturday.

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction
• Deliver customer‑focused support through phone calls and ticket‑based communications
• Troubleshoot network port, HSRP and OSPF configuration issues
• Conduct firewall rule changes and understand prefix and access lists
• Read and comprehend trace routes
• Monitor alerts on alert board and conduct basic troubleshooting
• Create A, C, and MX records using basic knowledge of DNS
• Maintain/troubleshoot VPN’s and ability to check Phase 1 and Phase 2
• Triage and elevate tickets according to QTS policy
• Oversee new and existing equipment, hardware, and software upgrades
• Administer all network equipment – switches, routers, firewalls, and associated software.

• BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience
• Three or more years of progressive IT engineering experience
• Proficiency in configuring and troubleshooting Cisco routers and switches.
• Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS.
• Knowledge of network monitoring tools and protocols (SNMP, Net Flow, etc.).
• Strong analytical and problem‑solving skills.
• Excellent communication and teamwork abilities.
• Solid understanding of security and network/distributed computing concepts
• General experience with DDOS and traffic mitigation techniques
• Working knowledge of networking technologies, concepts, and industry trends
• Proficient in analysis, troubleshooting, problem solving, testing, re‑creating, and resolution
• Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware
• Familiarity with network monitoring and analysis tools.
• US Citizenship for this position is required by law due to federal customer contracts

• Two or more years of experience with a service provider, preferably in a Data Center environment.
• Experience working in a NOC environment
• Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.)
• Familiarity with NSX virtual networking
• Familiar with Juniper network devices with ability to navigate Junos
• Knowledge of ITIL
• Familiarity with Service Now
• Working knowledge of BGP and OSPF
• Proficient with IP subnetting

• Ability to communicate effectively with clients, vendors, and colleagues
• Orderly documentation, time management, and planning skills
• Excellent written and oral communication, problem solving, and process management skills
• Ability to work well within a team environment in a matrixed organization
• Strong customer relations skills
• Ability to learn and apply new technology and methodologies in a distributed environment

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

Thi…