Customer Care Advisor

Overview

IDR, Inc. is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! This is a contract-to-hire position; fully onsite in Suwanee, GA.

• Receive inbound inquiries regarding products and services
• Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
• Investigate and resolve a variety of technical and non-technical inquiries
• Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

• 1+ years of professional experience working in a Call Center or customer service
• 1+ years of professional experience, troubleshooting, tech support, or help desk
• Ability to handle customer requests via phone calls, chat sessions and emails
• Successful background taking 60+ inbound calls per day
• Excellent communication skills and high level of professionalism
• High technical aptitude, troubleshooting experience

• Competitive compensation package
• Full Benefits;
  Medical, Vision, Dental, and more
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated’s Best of Staffing Client and Talent Award winner 11 years in a row

• Mid-Senior level

• Full-time

• Other

• IT Services and IT Consulting

Referrals increase your chances of interviewing at IDR, Inc. by 2x

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