Tech Support - REQ

Join to apply for the Tech Support I - REQ # 1367 role at Mitsubishi Electric Trane US

Mitsubishi Electric Trane HVAC US LLC is looking for a Tech Support I in Suwanee, GA. Hours are 8:00am - 5:00pm.

Reporting to the IT Manager, Tech Support I is responsible for the successful deployment, operation, and support of all desktops, laptops, mobile devices, printers and peripherals at Mitsubishi Electric Trane HVAC US LLC.

• Support imaging, deployment, maintenance, and upgrade of laptops, desktops, mobile devices, and printers.
• Provide troubleshooting, technical support, and guidance to local and remote users using IT tools.
• Diagnose and resolve hardware, software, and system issues, including Active Directory objects and email profiles.
• Troubleshoot issues related to Active Directory objects, including security settings and email profiles.
• Foster positive relationships with users by delivering professional and effective support.
• Collaborate with technical teams and end users to implement systems aligned with industry best practices and business objectives.
• Maintain high level of attention to detail when documenting and tracking service requests in the internal ticketing system, ensuring compliance with department SLAs.
• Develop and maintain end‑user support documentation and process guides.
• Perform other duties as assigned.

• Acquiring or pursuing an associate degree in Information Technology or related specialty, or equivalent experience.
• 1‑2 years of experience in a Microsoft Active Directory environment or related area.
• Familiar with Active Directory, Microsoft O365 Exchange, Microsoft Intune, Microsoft O365 Applications, Microsoft Edge Browser; additional desired skills include knowledge of Apple iMac and Apple iPhone technical support.
• Strong customer service orientation and communication skills.
• Ability to work independently with attention to detail in a fast‑paced environment.
• Demonstrated analytical and problem‑solving abilities.
• Team player demonstrating METUS core values, including a desire to win together, deliver excellence, drive sustainability, focus on execution and continuous learning.

The base pay range for this position at commencement of employment is expected to be between $21.93 and $30.14 per hour, though base pay offered may vary based on market location, role‑related knowledge, skills, and experience.

In addition to base pay, the total compensation package for this position may include target bonus plans and discretionary awards. Eligible employees may enroll in a 401(k) plan, as well as participate in company‑sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents. Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date.

Employees may also take up to 12 weeks of paid or unpaid parental, disability, emergency, etc., leave, if eligible.

Formed in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. METUS is a 50%‑50% joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., providing innovative products, systems and solutions for a wide range of applications.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire.

We are an equal‑employment‑opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding, or any other protected status. The Company will not discriminate against employees or applicants for any reason listed in the EEO statement provided.

Applicants with a disability who need assistance with the application process may contact Human Resources by email at  or by calling .