Workflow Productivity Analyst - REQ

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Mitsubishi Electric Trane HVAC US LLC is looking for a Productivity Analyst in Suwanee, GA.

POSITION SUMMARY:

The Productivity Analyst will deliver productivity solutions to create value in areas of cost, quality, customer satisfaction and employee engagement. This role is a key enabler of operational efficiency, responsible for identifying, analyzing, and automating business processes. The ideal candidate will use a combination of business process analysis, workflow design, and technical skills to implement solutions across the enterprise. This role will leverage a core suite of technology in the areas of workflow automation, Robotic Process Automation (RPA), and collaboration.

ESSENTIAL FUNCTIONS:

The essential functions of the position include, but are not limited to the following:

• Collaborate with business stakeholders to identify, assess, and prioritize business processes suitable for automation.
• Design, develop, and deploy workflow automation and RPA solutions using platforms such as Power Automate and Mule Soft.
• Monitor and maintain automation solutions, ensuring scalability and performance.
• Educate stakeholders on how to build and manage SharePoint sites, lists, libraries, and automated workflows.
• Promote effective use of Microsoft Teams for collaboration and communication.
• Support One Drive adoption and usage for secure file sharing and storage.
• Analyze workflows and identify inefficiencies or bottlenecks.
• Recommend and implement strategies to improve workflows, such as process automation and technology integration.
• Collaborate with stakeholders to gather requirements and deliver automation solutions.
• Track and report findings of productivity metrics and automation ROI and develop improvement plans.
• Utilize JIRA to manage tasks, track progress, and support Agile project delivery.
• Create dashboards and reports to visualize team performance and automation impact.
• Maintain documentation for automation and integration solutions, including process maps, technical specs, and user guides.
• Ensure compliance with data governance, security, and IT policies.
• Willing to travel up to 25% for various Company meetings and training both domestically and possibly internationally.
• This is a hybrid position with structured in-office days and limited remote flexibility based on business needs, with specific schedule set by the manager in alignment with team need
• Perform other duties as assigned.

QUALIFICATIONS:

• A Bachelor’s degree in Business, Information Technology, or a related field is preferred.
• 3+ years of experience in processing automation, productivity tools, or digital workplace solutions.
• Certifications in Mule Soft, Microsoft Power Platform, RPA tools, or Agile methodologies are a plus.
• Demonstrated experience with an RPA platform (Mule Soft or similar)
• Hands-on experience developing solutions and integrations within the Microsoft 365 suite.
• Proficiency in process mapping and workflow documentation.
• Proficiency in Microsoft 365, Atlassian suite, and/or RPA tools.
• Familiarity with Agile and Scrum methodologies.
• Knowledge of low-code/no-code development principles.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Demonstrated excellence in organizational and project management abilities.
• Strong analytical skills with a proven ability to resolve complex issues.
• Ability to work independently and manage multiple projects simultaneously with a strong attention to detail.
• Team player who demonstrates METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously.

The base pay range for this position at commencement of employment is expected to be between $58,656 and $80,300 per year, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements, including target bonus plans and discretionary awards. Subject to the…