Customer Experience Analyst

IDR is seeking a Customer Experience Analyst to join one of our top clients in Suwanee, GA. This role is pivotal in designing, launching, and managing an enterprise-wide customer feedback program that spans multiple departments. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

• Develop and implement a governance framework for surveys and feedback channels across various departments.
• Collaborate with cross-functional teams.
• Evaluate and oversee Voice of Customer (VoC) platforms.
• Lead efforts to streamline survey deployment, data integration, and reporting across the organization.
• Maintain and enhance the knowledge base system to ensure up-to-date information for internal and external users.

• Bachelor s degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
• 3-5 years of experience in customer experience or market research.
• Proven track record in managing enterprise-level VoC or customer insights programs.
• Experience with platform transition/migration, particularly involving Salesforce and Qualtrics.
• Strong background in survey methodology, analytics, and familiarity with VoC platforms and CRM/data visualization tools.

• Competitive compensation package
• Full Benefits:
  Medical, Vision, Dental, and more
• Opportunity to join an industry-leading organization
• Close-knit and team-oriented culture

• 25+ years of proven industry experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated s Best of Staffing Client and Talent Award winner 12 years in a row

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Marketing, Project Management, and Quality Assurance
• Industries: IT Services and IT Consulting