Order Management Coordinator

IDR is seeking a Order Management Coordinator to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Applicants must be local to the Suwanee/Duluth area at this time.

• Analyze technical manuals and wiring schematics to accurately answer customer’s request regarding parts and equipment model numbers, compatibility and other semi technical questions
• Accurately answer customer’s questions regarding product availability, pricing, order status, freight charges, pro numbers and other product questions.
• Have the ability to multi-task in a high volume high pressure atmosphere in a professional manner.
• Make decisions on whether or not an item may be returned or not, and issuing an RGA when warranted.
• Tactfully handle confrontational or stressful interactions with customers on the phone.
• Investigate and resolve shipment errors, damaged freight and billing errors that may occur and issuing credits when needed.
• Monitor and expedite all open orders to insure customer’s delivery requirements are met by working closely with the warehouse and logistics departments to insure orders are expedited and routed correctly.
• Correspond to all phone and email requests and questions in a professional manner insuring quality customer care and service.
• Responsible for attending training classes to insure questions regarding products and programs can be answered quickly and accurately.

• Bachelors degree, professional certification preferred.
• Strong communication skills, both oral and written.
• Proven planning, problem-solving, and business logic abilities.
• Excel experience preferred

• Full Benefits;
  Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated’sBest of Staffing® Client and Talent Award winner 10 years in a row

* FOR NO C2C JOBS*

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

* FOR ONSITE/LOCAL CANDIDATES*

Applicants must be local to the Suwanee/Duluth area at this time.