Director of Customer Service

Overview

Our client is a locally owned and operated powerhouse in the green industry with locations across Georgia, Alabama, and South Carolina—serving everything from residential yards to sprawling commercial complexes, universities, and multi-family properties. With over 25 years of expertise, their team delivers comprehensive, eco-friendly services including year-round fertilization, precision weed and pest control, mosquito management, tree and shrub care, aeration, seeding, and customizable 8-step treatment plans that guarantee noticeable results without long-term contracts or environmental harm.

As one of the fastest-growing lawn care companies in the Southeast, they foster a supportive, family-like culture where passionate professionals thrive through ongoing training, competitive pay, flexible schedules, and the satisfaction of building community pride one green lawn at a time.

We plan to hire an experienced
Director of Customer Service to lead and manage our customer service team. The ideal candidate will have exceptional communication skills, a passion for customer satisfaction, and a proven track record of success in a customer service leadership role.

The Director of Customer Service is a senior leadership role responsible for overseeing the overall customer service strategy. This individual will lead a team of customer service professionals, ensuring the delivery of exceptional customer service experiences, managing the customer service function, and driving continuous improvement. The Director will collaborate with other departments to ensure customer satisfaction is a top priority across the organization.