Assistant Center Manager - Suwanee, GA

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this UPS Store location (The UPS Store 7171) in Suwanee, GA. The role may be required to open and close the center, help manage productivity, ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager for the franchise owner.

The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

• Helps with personnel management, including recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Helps manage Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

• High school diploma or GED required (college coursework or a degree preferred)
• One year of supervisory experience in retail, logistics, or other relevant industry
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone and communication skills
• Strong customer service skills and abilities
• Physical ability to perform job duties (lifting, bending, etc.)

• Paid vacation
• Sales commission
• Health Coverage

• Employment type:
  
  Full-time
• Seniority level:
  Mid-Senior level