Team Leader TT ProService

Compensation $21.50 per hour.

The Automatic Taping Tools (ATF) Team Lead is responsible for coordinating daily production activities while performing repairs, assembly, and disassembly of Automatic Taping Tools for Ames and Tape Tech products. This position provides work direction, training, quality oversight, and production support for team members within an assigned production area. The Team Lead serves as a working lead, supports continuous improvement initiatives, ensures compliance with quality and production standards, and assists management in achieving operational goals.

The position requires strong mechanical aptitude, effective communication skills, and the ability to lead and support a team of up to 15 employees. This position also supports customer-owned tool repair activities, works closely with Customer Service personnel, utilizes Zendesk and other software applications to support repair operations, and maintains in-depth knowledge of supported legacy tool models, components, replacement parts, and repair procedures.

• Lead and support daily production activities within an assigned work area.
• Train employees on assembly, disassembly, repair, quality standards, and production processes.
• Communicate production goals, operational updates, process changes, and priorities to team members.
• Assist in coordinating workflow and balancing workloads to meet production schedules and output goals.
• Identify and understand various tool families, components, part names, and part numbers.
• Perform assembly, disassembly, repair, and refurbishment of Automatic Taping Tools (ATF) in accordance with established quality standards.
• Learn, maintain, and support production processes including parts ordering, replacement tracking, productivity reporting, and quality requirements.
• Track production output and assist in meeting daily, weekly, and monthly production goals.
• Print and create tool labels using applicable production systems and software.
• Conduct tool, workstation, and bench audits at the end of each shift.
• Monitor quality standards and perform quality control checks within the assigned production area.
• Identify and communicate quality concerns, defects, equipment issues, and operational challenges to management.
• Engage with management and team members to provide appropriate performance and process feedback.
• Assist with prioritizing work and adjusting production workloads based on business needs.
• Maintain production records, reports, production data, and required documentation.
• Support continuous improvement, Lean Manufacturing, and 5S initiatives within the production environment.
• Cross-train on a variety of production functions and provide cross-training support to team members.
• Promote adherence to safety policies, quality standards, attendance expectations, and company procedures.
• Assist in achieving production quotas and operational performance objectives.
• Handle confidential and sensitive information with discretion and professionalism.
• Perform other duties as assigned.
• Diagnose, repair, and support customer-owned Automatic Taping Tools in accordance with established service and quality standards.
• Maintain in-depth knowledge of supported legacy tool models, components, replacement parts, and repair procedures.
• Utilize Zendesk and other software applications to document repairs, monitor repair status, and support customer service activities.
• Coordinate with Customer Service personnel regarding repair requirements, tool status, parts availability, and customer needs.
• Research repair issues and assist team members in identifying appropriate replacement parts and repair solutions.
• Provide technical guidance and training to team members regarding tool diagnostics, repair procedures, and supported legacy product lines.

Reports to the Production Supervisor, Production Manager, Manufacturing Manager, or designated operations leadership. Provides day-to-day work direction, training, guidance, and workflow coordination for up to 15 production employees. This position does not have formal hiring, disciplinary, or performance management authority unless specifically delegated by management.

No regular travel required. Occasional travel may be required for training or business-related activities.

The physical demands described are representative of those required to successfully perform the essential functions of this position. Regularly stand for…