Key Account Manager

Description

We are seeking a dynamic and results-driven Key Account Manager to join our charismatic and growing team. The ideal candidate will be responsible for management, retention and growth of relationships with our key clients, and balancing the client’s needs and expectations with company objectives. This critical role within our organization requires a proactive, strategic thinker with excellent communication skills and a passion for delivering exceptional client experiences.

• To retain, manage and grow allocated portfolio of key accounts
• Drive the success of all account metrics: client satisfaction, revenue, and profitability
• Lead client facing company functions, representing ET Global to the client and representing the Client to ET Global

• Keep an updated Account Plan for each client to document an overview of their status
• Maintain a deep knowledge of all accounts (incl. internal structure, operating budgets, and marketing objectives)
• Travel to meet clients on show sites or other projects, or client offices to ensure rapport through face-to-face relations is properly maintained

• Be aware of clients’ opportunities, incl. tradeshow attendance and other (events/environments/etc.)
• Drive all client communication through project incl. briefing, development, outbound, onsite, and post-show
• Maintain strategic communication on account of understanding and solving program challenges
• Be attentive to ensure personal visits both on site and in client’s offices, appropriate to client scope
• Know and build rapport with strategic people on account incl client’s executives, co-workers, and vendors
• Effectively resolve any vulnerabilities or account issues that might develop: know when to elevate to Management

• Drive project briefings with the client considering both our requirements and those of the client
• Understand the project timeline and ensure all milestones are met (Handover, Invoicing, Graphics, etc.)
• Document all Process outlined paperwork to ensure all departments have a record of project requirements
• Handover controlled estimate and design to PM on schedule and with competency
• Ensure all Graphics are developed and approved within project timeline
• Create timely Change Orders for all client requests after Handover, inclusive of onsite and post-show
• Facilitate invoicing, capturing all justified revenue with command of profitability targets
• Efficient use of all ET software to communicate and document project solutions
  
  Ensure backup for your workload during your travels and PTO
• Mentor and support other KAM roles such as new KAM employees or support roles to KAM positions

• Demonstrate exceptional communication skills, both external and internal
• Strong Knowledge of Tradeshow Industry and its working environment, personalities, and practices
• Proactive attention to challenges, to foresee and address challenges before they develop to problems
• Ability to learn and comply with the ET Global Operational Process
• Exemplify Leadership, Teamwork, and collaboration
• Strong presentation skills and influential communication to drive a meeting
• Ability to learn and comply with ET Global Human Resources policies and paperwork as related to KAM
• Excellent command of Microsoft software platform, focused on Outlook and Excel

• Bachelor's degree in Business, Marketing, or a related field or proven experience as a Key Account Manager or in a similar role, preferably in the exhibit or events industry
• Strong understanding of exhibit design, production, and logistics
• Excellent communication, negotiation, and interpersonal skills
• Ability to manage multiple projects and clients simultaneously
• Proficiency in CRM software and Microsoft Office Suite, with aptitude to adapt and learn other company wide software quickly