Installation Technician ; SWC - Operations

South Western Communications

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best‑in‑class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration.

At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Title:
Lead Installation Technician

Reports to:
Project Manager

Full‑Time, Hourly, Full Benefit Package including 401k

The Lead Installation Technician is responsible for installing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The Lead Installation Technician assists the Project Manager during the project and supervises Installers during the installation phase of the project. All installations must meet the highest quality standards set forth by South Western Communications (SWC) while assuring a professional and safe working environment.

The Lead Installation Technician is responsible for communicating system performance to the Project Manager & other project stakeholders.

• Responsible for the installation of field wiring and the final hookup of electronics equipment for new and retrofit jobs.
• Represents the Project Manager at job site meetings.
• Makes site visits to check on job progress and progress of other trades as it relates to SWC’s ability to meet job specifications.
• Provides on‑site supervision for subcontractors.
• Maintains construction schedule and coordinates task scheduling with other trades.
• Assists management in monthly forecasting.
• In accordance with applicable Company policies/procedures and Federal/State laws.
• May perform the following supervisory responsibilities:
  Interviewing, hiring, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Supervises and mentors new installers with on‑the‑job training.
• Schedules employees to jobs.
• Tests and documents findings for all installations.
• Responsible for reading and interpreting wiring diagrams, schematics, and blueprints.
• Responsible for operation of the following test equipment:
  Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter.
• Responsible for accurate tracking on time sheets, installation tickets and inventory items.
• Full compliance with company's and customer's safety program.
• Research and obtain information on position‑specific training opportunities.
• Must demonstrate understanding of all products provided by SWC.
• Other duties as required or assigned by company management.
• Must specialize in the installation, programming, and troubleshooting of A/V, Intercom, CCTV, Access Control systems.

The Lead Installation Technician will be accountable to the Project Manager. Secondary accountability will be to the Regional Manager and customers of the company.

Some out‑of‑town trips may be required.

• Excellent written and verbal communication skills.
• Must be responsible, self‑motivated, self‑starter, personable and well‑organized.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in the use of personal computers including such programs as MS Word, Excel, Outlook, and Teams.
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business documentation.
• Valid…