Administration Specialist

We are seeking an experienced Administrator to provide a customer focused administration service on selected accounts. The successful applicant will be working directly with the client’s customer service team to achieve delivery targets on orders as per customer requirements. You must be a committed player within the site administration team supporting colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.

It is essential that you have previous experience of working in a Customer Service role and an understanding of warehouse and logistic operations.

• Day to day responsibility for the running of the contract in a customer service capacity
• Meet the customer’s operational requirements
• Ensure deliveries are made on time in full
• First line support for customer and DSV to ensure that all issues are proactively handled
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes

• Excellent communication skills
• Proven organisation skills and effective time management
• Meticulous attention to detail
• IT Literate in Microsoft Office
• Proficient in MS Excel and reporting
• Problem solving
• Understanding of Cargo Write is desired, however training can be given

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company
• Enhanced Annual Leave Entitlement from your start, which increases with length of service
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents
• Life Works app for access to cashback and discounts on high street and online brands
• Life Insurance which includes access to expert probate support