Administration Specialist

• Day to day responsibility for the running of the contract in a customer service capacity
• Meet the customer's operational requirements
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

• Previous experience of working in a Customer Service role
• Understanding of warehouse and logistic operations
• Excellent communication skills
• Proven organisation skills and effective time management
• Meticulous attention to detail
• IT Literate in Microsoft Office
• Proficient in MS Excel and reporting
• Problem solving
• Understanding of Cargo Write is desired, however training can be given.

Demonstrates strong customer service capabilities with a focus on operational efficiency, timely deliveries, and effective problem-solving. Proficient in managing customer invoicing processes and utilizing Microsoft Office tools, particularly Excel, for reporting and KPI management.

• Customer Service Experience
• Warehouse Operations Understanding
• Proficient In MS Excel
• Effective Time Management
• Problem Solving

• Customer Invoicing Processes
• KPI Management
• Reporting
• Logistic Operations Understanding

• Excellent Communication Skills
• Proven Organisation Skills
• Meticulous Attention To Detail

• Microsoft Office
• Cargo Write