Director of Operations

At Health Net Homecare, we deliver specialist homecare services that support patients to manage their treatment safely and confidently in their own homes. This includes the delivery of medication and clinical support at home, across a range of therapy areas, including rare and orphan diseases.

Supporting over 240,000 patients across the UK, our teams work closely with healthcare professionals to ensure treatment is delivered safely, reliably and in line with clinical standards.

Our purpose is to make patients’ lives easier by reducing the complexity of managing treatment, ensuring they feel informed, supported and confident they are in safe hands at every stage of their care.

We are seeking an experienced senior leader to join our organisation as Director of Operations, overseeing end-to-end operational performance across clinical homecare, pharmaceutical supply chains, warehouse management, and digital/AI transformation.

This role is responsible for operational excellence, regulatory compliance, workforce and resource planning, and delivering strategic initiatives that support our long‑term growth

If you’re looking for a role where your work has a genuine impact on patients’ everyday lives — and where care, safety and accountability truly matter — Health Net could be the right fit for you.

The Director of Operations (DOO) is responsible for overseeing daily operations while driving strategic transformation across clinical homecare services, wholesale, pharmaceutical supply chains, warehouse management, and AI development. This role ensures operational excellence, compliance with governance frameworks, and alignment with long‑term organisational goals.

• Operational Leadership: Direct and coordinate daily operations across pharmacy, administrative, warehouse and support functions.
• Supply Chain Management: Manage pharmacy, warehouse, wholesale, logistics partnerships, procurement, inventory control, and distribution efficiency, embedding lean practices and digital processes. ensuring adherence to MHRA, GpHC and NHS standards.
• AI Development & Integration: Lead the design, deployment, and scaling of AI solutions to enhance pharmacy operations, logistics, wholesale and warehouse automation.
• Strategic Transformation: Drive initiatives integrating AI frameworks into pharmacy, logistics, wholesale and warehouse operations.
• Governance & Compliance: Ensure adherence to NHS governance standards, ESG commitments, and regulatory requirements across pharmacy and warehouse operations.
• Resource Planning: Oversee workforce allocation, and resource optimisation to maximise efficiency.
• Budget accountability: Manage the budgeting process for pharmacy operations and ensure achievement of business key performance indicators.
• Process Improvement: Identify inefficiencies, implement continuous improvement strategies, and embed growth mindset cultures.
• Cross‑Functional
  
  Collaboration:
  
  Partner with business stakeholders to align operations with strategic objectives.
• Risk Management: Anticipate operational risks, design mitigation strategies, and ensure resilience in service delivery and supply chains.

• Proven leadership in healthcare, pharmaceutical, warehouse, or technology operations
• Strong expertise in automation and complex supply chains
• Solid understanding of NHS governance, MHRA/GPhC compliance, and ESG frameworks
• Experience with digital transformation or AI integration (advantageous)
• Excellent leadership, communication, and budget management capabilities

• Proven experience in healthcare, pharmaceutical, warehouse, or technology operations.
• Expertise in Automation and supply chain management.
• Strong knowledge of NHS governance, ESG frameworks, and compliance overlays.
• Familiarity with AI development would be advantageous
• Excellent leadership, communication, and stakeholder management skills.
• Financial acumen with experience in budgeting and resource allocation.
• Ability to foster psychological safety and growth mindset cultures.

• Operational efficiency improvements (measured by KPIs such as order flow, resource…