Mobile Operations Support Manager

As First Fence continues to grow, we are investing in a dedicated Mobile Operations Support Team to help shape the future of our depot network.

This is not a traditional Depot Manager role.

Working directly with the Operations Director, you will play a key role in supporting, developing and improving operational performance across our national depot network.

You’ll work across multiple locations, providing leadership where it's needed most. This may include covering Depot Managers during periods of annual leave or absence, supporting underperforming depots, coaching managers, implementing new processes, improving stock control, carrying out operational health checks and leading business improvement initiatives.

This is a highly visible operational leadership role where you'll be expected to lead from the front, challenge standards where necessary and leave every depot stronger than you found it.

If you enjoy solving problems, developing people and making a genuine operational impact across multiple sites, this role offers significantly more variety and influence than managing a single depot.

• Provide operational leadership across the depot network during periods of annual leave, absence or increased operational demand.
• Lead depot teams, maintain service standards, support managers and ensure continuity of operational performance.

• Identify opportunities to improve operational performance through stronger leadership, better processes and greater consistency.
• Support business improvement projects and help implement new ways of working across the network.

• Support the continuous improvement of stock control across the business.
• Work closely with depot teams to improve stock accuracy, stock movements, replenishment processes and inventory discipline.
• Support stock takes, investigations and inventory improvement initiatives.

• Work alongside Customer Service, Sales and Depot teams to improve operational service levels.
• Help identify recurring customer issues, implement improvements and drive consistency across all depots.

• Carry out operational health checks and depot audits.
• Support managers in maintaining high standards of housekeeping, health & safety, stock control, process compliance and operational performance.
• Monitor improvements and ensure agreed actions are delivered.

• Support the induction of new managers and operational colleagues.
• Coach depot teams on company systems, operational procedures and best practice.
• Help embed a consistent operating model across every depot.

Within your first six months you will have:

• Built strong working relationships with Depot Managers across the network.
• Successfully provided operational leadership across multiple depots.
• Supported improvements in stock accuracy, operational consistency and customer service.
• Helped implement new operational processes and standards.
• Become a trusted operational leader who managers actively seek out for support and guidance.