Advice Caseworker

Job summary

Salary £20,839 - 23,366 per annum

Location Derby and/or Swadlincote

Workplace Hybrid working

Contract Fixed term contract, until 31 March 2028

Citizens Advice Mid Mercia is looking for a part-time Money Advice Caseworker to join our Money Advice Service to provide high-quality casework and financial capability support to clients experiencing financial difficulties.

The role involves advising clients on budgeting, income maximisation, benefit entitlement, and managing household bills. The role may require a flexible approach to working, including attendance at office locations and occasional work in the community, depending on service needs and commissioner requirements.

• Can manage own time effectively with a keen eye for detail
• Can monitor and maintain own standards ensuring work is accurate
• Is experienced in working with a diverse range of people and providing a welcoming environment for clients
• Has an understanding of the issues affecting society and their implications for clients and service provision
• Full training and support will be given to the successful candidate to enable them to carry out their role

• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To interpret information and present options to clients
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Remote/flexible working opportunities, subject to management approval
  
  Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria

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