Practice Manager

Candidates for the post will need proven management experience, strategic vision, excellent communication skillsand leadership qualities, excellent human resource and staff management skills.

Coaching skills are desirable, as well as current IT skills and an awareness of financial management, working alongside our experienced administrative team. Previous experience of Practice Management or working within the NHS would be an advantage.

Working alongside the Partners and supported by an excellent administrative and clinical team, you will be responsible for the day-to-day smooth running of the practice. You will also have the vision, willingness and drive to adapt and lead the practice in the Primary Care Networks.

The main purpose of the position is the responsibility for the smooth, efficient and profitable running of the Practice, and maintaining a happy and committed team to facilitate delivery of the best possible care to the patients. Keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

The successful candidate requires the talent to support existing teams to deliver high quality healthcare and optimised patient outcomes. Above all you will be dedicated, flexible, hard-working and meticulous, with the goal of achieving the very best outcomes for our patients always at the centre of everything you do.

Manor Farm Medical Centre is situated in a busy market town with approximately 7800 patients serviced by our main site and 1 branch surgery. We are a friendly practice with 3 GP Partners, 2 salaried GPs, 2 ANPs, GP Matron Team, a team of practice nurses, NAs and HCAs, receptionists, dispensers and administrators. We are a forward thinking practice and endeavour to provide a comprehensive service, a teaching and research practice associated with the UEA and involved in the training of F2 doctors.

Main

Duties and Responsibilities:

Personnel and Training

Managing the administrative staff and non-clinical management of nursing staff, andtaking lead responsibility in staff appraisal and in organising recruitmentselection, induction and training.

Ensuringcontracts of employment are provided to all staff and that all relevantemployment legislation is followed. Ensuring the Practices employment policies and procedures are comprehensive and up to date.

Maintain standards of work, improving deficient areas, ensure adequate normal levels ofstaffing, monitor overtime claims in liaison with departmental lead GP, ensure patient confidentiality and foster in all staff the need to maintain confidentiality at all times.

Monitorskill-mix and deployment of staff, ensure all staff are appropriately trainedto fulfil their roles, organise, administer and as necessary participate instaff training.

Motivateindividuals and team to promote efficient and effective team working, promote the provision of high standards of patient care.

When necessary, initiate practice disciplinary procedures and when required,initiate practice grievance procedures.

Encourage an open and non-judgemental response when things go wrong sothat members of the team feel able to be open about possible errors so thatlessons may be learnt, improving the standard of care.

Finance and Profitability

Overseethe bookkeeping, petty cash and other financial aspects of the Practice including payroll and NHS pension scheme arrangements with the Assistant Practice Manager.

Ensuring that all income and expenditure due to or made by the Practice is received orrecorded in the accounts of the Practice and preparing financial reports forthe partners.

Administration and Management

• Implement the decisions of the partnership
• Ensure practice income is maximised from all income streams including QoF, enhanced services, DSQS,private income etc
• Ensure practice conforms to standards required for the Care Quality Commission (CQC).
• Convene meetings, prepare agendas,take or delegate minutes and ensure action points completed.
• Ensure practice procedures and protocols are reviewed and updated as necessary
• Ensure and maintain adequatedisaster recovery procedures in place and that all staff know how toaccess this information.
• Oversee appropriate systems forhandling and recording of cash and other payments (see practice fraudpolicy).
• Apply Practicepolicies, standards and guidance
• Discuss withother members of the team how the policies, standards and guidelines will affect own work
• Participate inaudits where appropriate

Information Technology

Responsibility for the computer system including organising any maintenance and developments to the system. Ensuring compliance with Data Protection legislation.

Premises and Equipment

Responsibility for security, repairs, insurance and maintenance of premises, services and equipment.

Ensuring that the Practice complies with current legislation and Health and Safety Executive guidelines. Develop,institute, review to ensure compliance in safe working practices e.g. infection control, general…