Clinic​/Practice Assistant, OBGYN

Mass General Brigham Medical Group – Practice Assistant (Part‑time)

Site:
Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham is a not-for-profit organization committed to patient care, research, teaching, and community service. The Medical Group is a system‑led entity delivering high‑quality, low‑cost ambulatory care across Massachusetts, New Hampshire, and Maine. The OB/GYN office at 383 Paradise Rd, Swampscott, MA provides primary and specialty care, including minimally invasive procedures.

Perform both administrative and clinical functions to support smooth and efficient clinic operations. Duties include clerical work, patient scheduling, billing, and system support, with general supervision.

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• Accept co‑payments, when required.
• Handle, screen, and take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (e.g., surgical scheduling and schedule changes) at a more advanced competency level.

• High School Diploma or Equivalent required.
• CMAA (Certified Medical Administrative Assistant) preferred; experience in lieu of a degree is not accepted.
• 2–3 years of office experience.
• Proficiency with Office Suite and all office operations (filing, copying, scanning, printing, faxing).
• Ability to use phone system and manage non‑routine calls, solving routine issues as appropriate.
• Excellent written and verbal communication skills, including composing/editing e‑mail, memos, and letters.
• Strong time‑management and organizational skills with the ability to manage multiple tasks and follow established protocols.

• 2 years of experience working in a community‑based medical practice.
• Epic experience preferred.

• Remote Type:
  Onsite
• Work Location:
  
  383 Paradise Road, Swampscott, MA
• Scheduled Weekly
  
  Hours:
  
  16
• Employee Type:
  Regular
• Work Shift:
  
  Day (United States of America)
• Pay Range: $17.36 – $24.45 per hour
• Grade: 3

Mass General Brigham offers competitive base pay and comprehensive benefits, career advancement opportunities, and recognition programs. Base pay is based on skills, experience, education, and certifications. Additional compensation may include differentials, bonuses, and premiums.

Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Reasonable accommodations are provided for individuals with disabilities throughout the application and interview process.

Our competency framework defines the behaviors most critical for successful performance at each job level. Ten competencies (half people‑focused, half performance‑focused) guide performance evaluation and hiring decisions.