Clinic​/Practice Assistant, Family Medicine

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Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary We are seeking a full-time team member to join our practice, working 40 hours per week, Monday through Friday from 8:30 AM to 5:00 PM, based at our 250 Paradise Road location in Swampscott, MA.This is a dynamic, dual-role position that includes responsibilities across the front desk, phones, and scanning, with team members cross-trained to support multiple functions. While phone coverage is handled separately from the front desk, this role will include rotating support on the phones a few days each week.

You’ll be part of a collaborative team of eight staff members.

The ideal candidate will bring direct healthcare administrative experience in a primary care setting along with strong customer service skills. We are seeking someone who thrives in a fast-paced environment, is highly organized, and is able to manage multiple priorities effectively. Experience working with Epic is highly preferred.

Summary:

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions:

-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

-Make patient appointments and maintain appointment records.

-Greet and assist patients.

-Answer telephones, assist callers with routine inquiries, and schedule appointments.

-File materials in patient folders and print appointment schedules.

-Process patient billing forms and scan documents to patient medical records/LMR.

-Call for patient medical records and laboratory test results.

-Open and distribute unit mail or faxes.

-Type forms, records, schedules, memos, etc., as directed.

-May be required to accept co-payments.

-Handles, screens, and/or takes messages related to prior authorizations,-provider questions, prescription refills, and test results.

-Acts as  Super User  for scheduling, registration, and billing systems.

-Provides assistance and training to others in these areas.

-May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications Education High  School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials Certified Medical Administrative Assistant [CMAA] preferred

Experience

Office experience 2-3 years required

Additional Job Details (if applicable)
Preferred:

Healthcare admin experience in a primary care setting2 years of experience working in a community-based medical practice

Epic experience preferred

Remote Type Onsite Work  Location
250 Paradise Road Scheduled Weekly Hours
40

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $17.71 - $24.94/Hourly Grade3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is…