Administration Assistant

Administration Assistant
£13.47 per hour plus company benefits
Full Time - 42 hours per week

A Top 20 Care Home Group 2026!

Awarded One Of The ‘UK’s Best Companies To Work For’

Emerson Grange is an 85-bedroom care home that provides the most luxurious surroundings and the very best in care and support.

We are looking for a full-time Administration Assistant/Receptionist to be the first point of contact at the home.

This role requires someone who has a range of skills with good IT experience and attention to detail. You will be part of a team and work to a rota and will require flexibility on working days, which includes Bank Holiday shifts as part of the team rota.

Your shifts will be between the hours of 8am - 8pm working the following patterns,

Rota:
Week 1

Mon 8am-8pm, Tue 8am-8pm, Sat 8am-8pm, Sun 8am-8pm

Rota:
Week 2

Wed 8am-8pm, Thu 8am-8pm, Fri 8am-8pm

In addition to reception duties you will provide additional administration support to the Home Administrator - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to assist in the Administrator's absence.

Our team member benefits include:
* Paid Breaks
* Uniforms
* Staff Meals
* Nest Pension
* Employee Assistance Programme
* Care Workers Charity *‘Spice of Life’ – Discount Retail Scheme
* Cycle Scheme
* Eye Care
* Refer a Friend Scheme
* Reward Vouchers
* Quarterly & Annual Company Recognition Awards

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way,  ensuring the visitors book and the person’s identity is checked as far as reasonably practical

• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly

• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties

• Assist with recruitment tasks, sifting CVs, chasing references and verifying

• Organise internal meetings and ensure that any requirements have actioned

• Coordinate the staff meal process as applicable to the individual home

• Respond to any emergency situations as requested by the home

• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification:

Excellent customer service skills
IT literacy – competent with the use of systems
Previous telephone experience
Professional telephone manner
Knowledge of general administration
Good communication skills
Neat and well presented
Excellent written and verbal English