Service & Quotations Coordinator

Job Title:

Service & Quotations Coordinator

Location:

Unit 2, Birchwood Trade Estate, London Road, Swanley, Kent, BR8 7 QD

Salary: 34,000 - 36,000 per annum, depending on experience

Job type:
Full Time, Permanent

We are a busy and growing commercial door and entrance systems company specialising in:

• Automatic doors
• Aluminium door fabrication
• Commercial door installation & servicing
• Steel doors
• Drive-thru windows
• Reactive repairs and maintenance

We are looking for a highly organised and commercially minded Service & Quotations Coordinator to manage customer enquiries, quotations, scheduling, and job coordination.

This role sits at the centre of the business and requires somebody who can remain calm, organised, and professional while managing multiple live jobs and customer requests.

• Handling incoming sales and service enquiries
• Preparing quotations for repairs, servicing, and installations
• Liaising with customers regarding ongoing works
• Coordinating engineer schedules and appointments
• Managing job progress and customer communication
• Following up quotations and customer requests
• Processing customer invoices
• Working closely with engineers and suppliers
• Learning technical product knowledge over time
• Supporting smooth project and service delivery
• Liaising with suppliers and generating Purchase Orders

• Highly organised and process-driven
• Calm and composed under pressure
• Excellent at prioritising multiple tasks
• Confident communicating with customers and engineers
• Commercially aware and detail-focused
• Proactive and solution-oriented
• Professional in both written and verbal communication

Experience with in engineering, construction, facilities management, HVAC, fire/security, manufacturing, reactive maintenance, or service coordination environments would be highly advantageous.

This role is focused on customer coordination, organisation, quotation management, and operational support rather than high-pressure sales.

We are looking for somebody who enjoys structure, problem-solving, and managing multiple moving parts within a fast-paced service environment.

• Competitive salary
• Stable long-term role
• Supportive team environment
• Opportunity to grow within the business
• Pension scheme

Candidates with the experience or relevant job titles of;
Service Coordinator, Quotations Coordinator, Engineering Service Coordinator, Field Service Administrator / Controller, Maintenance Coordinator, Works Coordinator, Facilities Management Operations Coordinator may also be considered for this role.