Internal Sales Executive Tiling Systems

Job Title

Internal Sales Executive Tiling Systems

-26132

Swanley

, Monday - Friday

20 days holiday accruing +1 per year of service. 3 additional days over Christmas.

• Internal sales role dealing with a large range of tiles and associated products such as tiles, washrooms, wall panels, tile adhesives, grouts, sealants, tile trims, tile waterproofing, tile backing, etc.
• Manage incoming sales inbox of orders.
• Process orders accurately, efficiently, and promptly to meet customer needs.
• Keep customers informed and updated on scheduled delivery date/time and any changes to products/backorder items or offer alternatives.
• Learn and teach new customers on product range.
• Answer phones, understand their needs, and handle enquiries/orders.
• Take and auction orders.
• Assist with delivery queries from customers and follow through to satisfaction.
• Contribute to building an enthusiastic and positive culture in the Customer Service Team.
• Contribute to growth into new markets and sectors.
• Meet KPIs based on daily phone calls, order mistakes and orders processed.

• Must have 2+ years sales experience within the construction industry.
• Experience with in the commercial tiling market sector is beneficial but not essential.
• Outgoing individual who is not scared of making outbound calls.
• Capacity and willingness to learn product knowledge.
• Professional and presentable at all times.
• Go‑getter with roll‑sleeves‑up mentality.
• Willing and helpful can‑do attitude on the phone.