Service Advisor | Vag Accreditation

• Salary: £28,000 – £31,000 basic per annum + realistic bonus structure (£32,000 – £36,000 OTE)
• Hours: Monday to Friday, staggered shifts between 7:00 AM / 7:30 AM and 5:00 PM / 5:30 PM (plus rotaded Saturday mornings)
• Perks: Competitive holiday allowance, company pension scheme, exclusive employee discounts on new & used vehicles for you and your family, discount on vehicle servicing/parts, free secure on-site parking
• Training & Development: Manufacturer-backed commercial vehicle training pathways and continuous career progression opportunities across multi-site dealer networks
• Workload: Front-of-house customer check-ins, job sheet creation, liaising with workshop technicians, advising on service/repair needs, upsell of maintenance products/accessories, and maintaining long-term customer relationships

We are a premier, family-owned commercial vehicle dealer group with over 25 sites across Kent and Sussex. Operating from a modern, high-tech Van Centre in the Sittingbourne area, we pride ourselves on our zero-corporate-pressure culture, high staff retention, and excellent reputation for commercial fleet and retail customer care.

Seeking an experienced Service Advisor / Aftersales Consultant to join our busy commercial workshop team. You will be the key link between our customers and technicians—receiving vehicles, diagnosing service/repair requirements, providing thorough updates, and delivering world-class customer support in a fast-paced environment.

• Proven experience as a Service Advisor
  , Aftersales Executive
  , or Automotive Customer Specialist within the motor industry.
• Strong communication and interpersonal skills with a natural ability to build customer trust and loyalty.
• Confidence in subtle upselling (service plans, maintenance products, accessories) by putting the customer's best interests first.
• Excellent organizational skills and computer literacy (experience with Kerridge / Drive / Pinnacle systems is advantageous).
• Full UK Driving Licence.

• Base: Sittingbourne Area (Free secure on-site parking provided)
• Road Links: Strategically situated off the A2017 / A2
  , offering fast connection to the M2 (Junction
  5) for quick commutes across Kent.
• Public Transport: Accessible via Sittingbourne mainline train station with direct links and regular local bus routes serving the business park.
• Commutable From: Sittingbourne, Maidstone, Gillingham, Chatham, Faversham, Sheerness, and Isle of Sheppey.

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Please note:

Only shortlisted candidates will be contacted for an interview).