Sales​/Production Associate

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Reports To: Store Manager, Production Store Manager or Warehouse Coordinator (Production area of store)

Status: Non-exempt

Job Overview: The Sales and Production Associate will perform a wide variety of duties in the store and the production area, creating a pleasant and hospitable work environment and maintaining good customer relationships.

• Assist in creating a pleasant and hospitable work environment and maintain good customer relationships.
• Assist, as required, with store operations.
• Serve all customers in a courteous and efficient manner.
• Handle all donations with care and donors with respect and courtesy.
• Handle merchandise as directed, always maintaining proper categories and colorization.
• Ensure that the store is sufficiently stocked and “ragged out” in accordance with the ARC Command Rag Out Calendar.
• Assist in cleaning and general maintenance of store property.
• Immediately report theft, customer complaints, injuries, and any unsafe equipment or conditions to management.
• Maintain a clean and clutter-free work area.
• Be well‑versed in and comply with store policies as communicated.
• Support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing beneficiaries with an example of professional conduct and work habits.

• Comply with all cash handling and security standards related to cash register operations, daily sales reports, and bank deposits.
• Sort, price, stock, and “rag out” showcase merchandise and other areas as directed.
• Restock fitting room merchandise back to racks in proper category and color code.
• Maintain merchandise displays as directed.
• Answer telephone calls in an efficient, friendly, professional manner.
• Sort a minimum of 300 store quality garments per hour by department.
• Assist with moving the donations to the sorting table as needed.
• Assist with hanging merchandise as needed.
• Assist running clothing racks as needed.

• Hang and ticket a minimum of 225 pieces per hour of clothing on rolling racks from sorting table by department on the correct hanger type, and by category in an 8‑hour period.
• Assist with ticketing merchandise as needed.
• Assist with running clothing racks as needed.
• Price a minimum of 250 garments per hour using a wide range of prices determined by the style, quality, and condition of each piece.

• Place a minimum of 225 garments an hour from the production room to the sales floor on the proper rack by department, category, and color order.
• Straighten and maintain the clothing racks of the departments as assigned.
• Rag out merchandise in accordance with the territorial ARC Rag Out Calendar.
• Assist hanging merchandise as needed.

• Sort and clean all saleable miscellaneous merchandise donations daily.
• Ticket all merchandise and assign an individual fair market price for each item.
• Place and maintain all merchandise in the required order and manner.
• Rag out merchandise in accordance with the territorial ARC Rag Out Calendar.
• Sort and clean all saleable shoes, handbags, and accessory donations daily.
• Process a minimum of 25 pieces/sets per hour for shoes/accessories.
• Sort and measure all saleable linen items daily as required.
• Ticket all merchandise and assign an individual fair market price.
• Process a minimum of 25 pieces/sets per hour for linens.
• Sort, clean, and test all electrical and furniture donations as required.
• Ticket all electrical merchandise using “sold as is” tickets and assign fair market price.
• Maintain all merchandise in the required order and manner.
• Mark down furniture items on sales floor in accordance with policy.
• Bale ragouts and trash as required.
• Perform lawn and garden work as needed.

• Maintain cleanliness of sales floor, bathrooms, entry, windows, sidewalks and parking areas daily.
• Accept donations in accordance with standard policies while providing courteous, respectful service to the donor.
• Receive and process all donated material in a courteous and efficient manner.
• Safeguard all donated materials and…