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Lead: Retail Customer Service & Pet Care

Job in Swansea, Bristol County, Massachusetts, 02777, USA
Listing for: PetSmart
Full Time position
Listed on 2026-10-07
Job specializations:
  • Retail
    Retail Associate/ Customer Service, Customer Service Rep, Retail Support, Retail Sales
  • Customer Service/HelpDesk
    Retail Associate/ Customer Service, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 42000 - 56000 USD Yearly USD 42000.00 56000.00 YEAR
Job Description & How to Apply Below
Position: Experience Lead: Retail Customer Service & Pet Care

Pet Smart is seeking a Retail Customer Service Lead in Swansea, MA to provide exceptional pet parent service and drive in-store loyalty initiatives. This role oversees daily operations, leads associates, and supports store goals while maintaining store standards and safety.

You'll mentor teammates, handle merchandise promotion, coordinate events, and ensure accurate POS handling and customer satisfaction in a fast-paced environment.

The following opportunity is for a Experience Lead:
Retail Customer Service & Pet Care with Pet Smart.

As a Experience Lead:
Retail Customer Service & Pet Care, you will play an important part at Pet Smart in Swansea, MA, United States.

We invite applications for the Experience Lead:
Retail Customer Service & Pet Care position located in Swansea, MA, United States.

Our organisation is growing, and we are hiring a Experience Lead:
Retail Customer Service & Pet Care in Swansea, MA, United States.

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