Billing Team Leader

Department: Ampa Group Services
- Group Operations
- Business Support
- Administration - 9501

Employment Type: Permanent
- Full Time

Location: Flexible

Reporting To: Tracey Davies

Billing Team Leader
How we work

We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible. After all, we value what you do, not where you do it. We have hubs in Birmingham, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role can be a blend of home and office based work with travel as required into any of our Midlands hubs.

Head of Finance Operations

The Billing Team Leader leads the day-to-day delivery of a high-quality, accurate and responsive billing service across the group’s house of brands and professional services businesses. The role combines people leadership, operational control, stakeholder partnership and continuous improvement, ensuring that billing activity is completed consistently, efficiently and in line with client requirements, group policies and applicable legal and VAT obligations. The role is central to the development and scaling of the central billing function.

It will help transition billing from fragmented, reactive activity to a proactive, standardised and value-driven service, while recognising that individual brands, teams and clients may require tailored delivery within an agreed group control framework. The postholder will be a visible operational leader and billing subject‑matter expert, working with partners, fee earners, business support colleagues and Finance Operations to improve billing outcomes, strengthen financial hygiene and support cash flow, lock‑up and forecasting objectives.

• Lead, coach and develop billing team members, creating a collaborative, accountable and service‑led culture aligned with group values.
• Plan and allocate workloads, monitor capacity and provide appropriate cover for business‑as‑usual activity, billing peaks and planned change.
• Set clear objectives and service expectations; provide regular feedback, one‑to‑ones, performance support and development planning.
• Support recruitment, induction, training, succession planning and the development of billing expertise across the team.
• Create a culture of continuous learning, knowledge sharing and constructive challenge, enabling team members to take end‑to‑end ownership.

• Oversee the accurate and timely completion of the end‑to‑end billing process for teams and brands within scope, from pre‑bill preparation and review through to bill production, approval, posting and appropriate filing or delivery.
• Coordinate standard, composite, multi‑payer, split, eBilling and other complex billing requirements, escalating material exceptions or risks appropriately.
• Ensure billing instructions, narratives, rates, discounts, disbursements, write‑offs, VAT treatment, payer details, budgets and billing cycles are applied accurately.
• Ensure all billing practices, and processes remain compliant with SARs
• Work closely with credit control to monitor and embed purchase order requirements into the billing process.
• Maintain effective daily, weekly, month‑end and year‑end routines so deadlines are met without creating avoidable period‑end congestion.
• Monitor queues, aged items, rejected bills, eBilling failures, unbilled WIP and other exceptions, ensuring prompt investigation, resolution and escalation.
• Provide hands‑on operational support for complex or high‑priority matters where required, while retaining appropriate oversight of the wider service.