Admin Lead; Business Services Manager & EA to Managing Director

Position: Admin Lead (Business Services Manager & EA to the Managing Director)
Location:

Swansea

Contract:

Full-time, permanent
Working pattern:
Office based (5 days per week)
Salary:
Attractive, commensurate with experience
Leadership Team:
Yes

About the role

We’re looking for a senior, hands-on Admin Lead to join our leadership team and support the smooth running of our business.

This role combines ownership of Business Services, including admin and sales administration with being a trusted Executive Assistant support to the Managing Director.

You’ll sit on the Leadership Team and take responsibility for how the business is supported day to day - from admin and sales administration, to documentation, compliance, and ways of working. You’ll also work closely with the Managing Director, taking delegated work off their plate and seeing it through to completion.

This role is ideal for someone who enjoys being close to the heart of a business, takes pride in organisation and follow-through, and wants to play a meaningful role in helping a well-run company continue to grow.

Key responsibilities

• Provide Executive Assistant support to the Managing Director, managing priorities, follow-up, meetings, and day-to-day organisation

• Take ownership of tasks and actions delegated by the MD and progress them to completion

• Lead the Business Services / Admin function, including chairing regular team meetings

• Support and develop the Client Support / Sales Administration function via a Team Lead

• Own internal documentation, policies, facilities coordination, and HR/recruitment administration support

• Own and champion EOS (Entrepreneurial Operating System) and ways of working

• Maintain the Company Manual and coordinate process documentation with department leads

• Own the administrative implementation and maintenance of compliance areas such as GDPR, working with external partners

• Coordinate CSR, environmental, and tender-related documentation (admin/compliance elements only)

• Identify and implement process and efficiency improvements

This role will suit you if you:

• Are highly organised, practical, and dependable, with strong time management skills and a track record of meeting deadlines

• Are a caring, thoughtful person who builds trust and handles confidential information with discretion

• Have high standards of personal integrity and professionalism

• Are logical, IT-savvy, and comfortable working with systems, spreadsheets, and data

• Enjoy developing clear systems, processes, and ways of working

• Take pride in getting the detail right and following things through

• Are comfortable being given responsibility and working from a brief

• Don’t mind turning your hand to both senior and everyday tasks

• Value clarity, structure, and accountability

• Prefer being office-based and part of a close-knit team

About us
Blank is a well-established and growing marketing business with a team of 25 people, based in modern smart offices in Swansea. We work to strong core values of Caring, Motivated, and Genuine and believe in creating an environment where people are trusted, valued and given real responsibility.

What we offer:

• A genuinely friendly, supportive working environment

• Real responsibility and influence within a well-run business

• Modern offices with easy free parking in Fforest-Fach, Swansea

• Free hot breakfast or lunch every Friday

• Discretionary company bonus scheme (after probation)

In short
If you’re looking for a senior, trusted role where you can take ownership, stay close to the heart of a business, and genuinely make a difference day to day, we’d love to hear from you.

-(Apply online only)