Senior Analyst - Business Support

* Provide comprehensive administrative support to designated PDS teams in the UK & Ireland region.
* Serve as primary offshore contact for routine and ad-hoc administrative tasks, ensuring seamless handover between time zones.
* Maintain regular communication with onshore Business Support, Business Support Leads and the Operations team through established protocols.
* Coordinate with onshore teams to ensure continuous coverage and efficient task distribution.
* Adhering to JLL Quality Assurance protocols and PDS best practice standards to ensure accurate, consistent, and timely deliverables.
* Schedule meetings across multiple time zones, considering participant availability and preferences.
* Book meeting rooms and coordinate technical requirements for both physical and virtual meetings.
* Arrange catering and refreshments for meetings as required.
* Prepare meeting materials, agendas, and presentation packages according to JLL branding standards.
* Distribute meeting minutes and action item summaries using JLL AI tools.
* Manage recurring meetings and maintain accurate calendar systems.
* Embrace JLL AI tools including ChatGPT to enhance productivity and streamline processes.
* Maintain compliance with Quality Assurance protocols and best practice standards.
* Participate in continuous improvement initiatives and process optimization.
* Provide feedback on system enhancements and workflow improvements.
* Support monthly business health metric collation and tracking of KPIs.
* All tasks are to be undertaken within the timelines outlined by PDS Operations to ensure a coordinated approach to data accuracy across the national business.
* Administration

Experience:

Minimum 2-3 years of administrative support experience, preferably in a professional services environment.
* Microsoft Office Proficiency:
Advanced knowledge of SharePoint, Teams, Word, Excel, PowerPoint, and Outlook.
* Communication

Skills:

Excellent written and verbal English communication skills.
* Attention to Detail:
Exceptional accuracy and attention to detail with ability to manage multiple tasks simultaneously.
* Time Zone Awareness:
Experience working across multiple time zones with an understanding of international business practices.
* Software Proficiency:
Working knowledge of PDF editing tools (Nitro/Adobe), CRM systems (preferably Salesforce and Certinia).
* AI Tool Adoption:
Willingness to learn and utilize JLL AI tools and other emerging technologies.
* System Adaptability:
Comfortable learning new systems and serving as an early adopter of new technologies.
* Data Management:

Experience with data entry, validation, and reporting processes
* Experience with travel booking platforms and expense management systems
* Familiarity with professional services business models and client service environments
* Knowledge of financial processes including purchase orders and expense reconciliation
* Understanding of document management protocols and version control systems
* Proactive Approach:
Self-motivated with ability to anticipate needs and resolve challenges independently
* Adaptable:
Ability to handle changing priorities, urgencies, and last-minute requests while maintaining composure and professionalism.
* Customer Focus:
Strong commitment to internal and external client service excellence
* Cultural Sensitivity:
Ability to work effectively with diverse, international teams
* Flexibility:
Adaptable to changing priorities and business requirements
* Reliability:
Consistent performance with ability to work with minimal supervision
* Team

Collaboration:

Strong interpersonal skills with ability to build effective working relationships across geographic boundaries

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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