Receptionist - Mumbles Medical Practice

We are looking for a receptionist to cover full time for 5 months maternity leave July to November 2026. The role could potentially lead to a permanent post, Full-time Maternity cover. Candidates must be computer literate, knowledge of EMIS clinical system ready would be beneficial but full training will be provided. Good telephone manner however is essential preferably with previous experience in a surgery or NHS environment would be advantageous.

Duties mainly include answering the telephone, reception desk, booking appointments, patient follow up for test results, processing of incoming correspondence.

The role will give you a high level of exposure to many administrative tasks as you work closely with the practice team and is the perfect role for a talented administrator/receptionist who is keen to take on a new challenge within a fast-paced environment.

• Maintain and monitor the practice appointment system
• Process personal, telephone, and e-requests for appointments
• Answer incoming phone calls, transferring calls, or dealing with the callers requests appropriately
• Initiating contact with and responding to, requests from patients, team members, and external agencies
• Data entry of new and temporary registrations and relevant patient information as required
• Manage all queries as necessary in an efficient manner
• Monitor and maintain the reception area and notice boards
• Provide general administrative support such as scanning, copying, supporting clinical team, etc

Mumbles Medical Practice is within walking distance of the pretty village of Mumbles which is full of character and charm to the west of Swansea Bay. The practice serves a patient population of 7700 patients. The current Practice team consists 5 Partners, Advanced Nurse Practitioner and 3 part-time nurses who are supported by the admin team.