Operational Support Officer

Overview

As part of a team you will support HM Courts & Tribunals Service (HMCTS) by managing court and tribunal cases, ensuring accurate records and providing administrative support across office and courtroom settings. This is a full‑time court‑based role with no hybrid working.

• Progress cases through the court and tribunal system, ensuring all required documents are collected, checked and verified.
• Interpret and record decision information accurately on court files.
• Prepare papers and files for court hearings, tribunals and meetings.
• Maintain and update records in HMCTS’ in‑house computer systems.
• Communicate regularly with court users, including members of the Judiciary, legal professionals and other agencies.
• Compile statistics, returns, accounts and other reports for internal and external stakeholders.
• Provide customer‑facing support to the public, ensuring high standards of service.

• Excellent customer service skills and a friendly, approachable manner.
• Strong written and verbal communication abilities.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Good organisational and attention‑to‑detail skills.
• IT proficiency and willingness to learn new technologies and software.

• 25 days annual leave (increases to 30 days after five years).
• Additional paid leave for public holidays and one privilege day.
• Choice of civil service pension schemes.
• Extensive training and development opportunities.
• Access to employee networks for minority groups and flexible family‑friendly policies.

HMCTS is an equal opportunity employer. We encourage applications from all UK residents who meet the legal right‑to‑work requirements, including veterans through the dedicated initiative.