Vehicle Warranty Administrator

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Reference:
SEP

Expiry date: :30:00.000

Location:

Swansea

Benefits: 22 days holiday plus bank holidays, pension scheme, car benefit scheme, discount on parts and labour, incentives, training and career development opportunities

An exciting opportunity has arisen within our Swansea Audi Aftersales department as a Vehicle Warranty Administrator. As a Vehicle Warranty Administrator you will be responsible for administering all agreed warranty claims, ensuring all necessary documentation and parts for return are processed in line with vehicle warranty procedures.

Position: Vehicle Warranty Administrator

Hours of work: 40 hours a week Monday to Friday 8.30am to 5.00pm

Salary: £27,500 with an OTE of £33,500 (depending on experience)

The Role:

A large part or the Vehicle Warranty Administrator position involves completing warranty claims, using correct details supplied on the job card within manufacturer timescales. This includes

• Administering all agreed warranty claims and documentation
• Ensuring profitability of all warranty submissions is maximised by ensuring all correct coding and repair times claimed are correct, and raise any discrepancies with the Service Manager.
• To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
• To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner
• To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.

The ideal candidate will have…

• Previous experience of working the motor industry would be advantageous
• Experience with in a warranty or service administration role
• A sharp eye for detail and a conscientious commitment to precision
• A customer centric approach, always striving to deliver service above customer expectations.
• Strong written and verbal communication skills
• Ability to work under pressure and to tight deadlines

What's in it for you?

• 30 days holiday per year (including Bank Holidays) that will increase with length of service plus your birthday off
• Manufacturer specific training along with inhouse training
• Contributory Pension Scheme Life Assurance*
• Enhanced Maternity/Adoption and Paternity leave
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Purchase Scheme
• Vehicle Purchase Schemes
  * and preferential parts, service and labour rates
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders
• Sinclair Foundation - charitable foundation designed to support members of their close family who find they need financial support at times of ill-health
• Development opportunities for the Sinclair Group

* Available after suitable qualifying period.