Bank Receptionist

# Bank Receptionist Job ReferenceMIP
116

Location Swansea Function Admin  (including centre management)
Status Flexible Job  Type Casual### More details

Role Purpose  The Receptionist acts as the primary point of contact for all patients and visitors at the Swansea University Clinical Imaging Facility. This position manages patient check-ins, appointment scheduling, phone inquiries, and core administrative workflows to deliver a welcoming experience and ensure a seamless patient journey. The post holder maintains strict patient confidentiality (Data Protection/GDPR) and adheres to company guidelines and operational standards.
Role Responsibilities    Patient Reception & Customer

Experience:

• Welcome patients, visitors, and contractors upon arrival, completing accurate check-in procedures on the Radiology Information System (RIS).  
• Provide clear, reassuring guidance regarding appointment arrival steps, wait times, and clinic navigation.  
• Maintain a clean, professional, and welcoming reception area and waiting room environment.
Appointment Management & Scheduling:  
• Manage inbound and outbound phone calls, handling inquiries promptly and professionally.  
• Schedule and rebook patient appointments across diagnostic modalities to ensure efficient patient flow.  
• Coordinate daily patient arrivals and liaise with clinical teams regarding delays or schedule changes