Administrator, Healthcare Administration, Administrative​/Clerical

We are looking for a friendly, courteous and efficient Administrator to join our team.

You will play an important role in supporting our patients and the wider Practice team. No two days are necessarily the same,and you will have the opportunity to develop a wide range of administrative and communication skills.

You will be involved in:

Communicating with patients both face-to-face and by telephone

Working as part of a team liaising with Practice staff and associated healthcare professionals

Helping people responding appropriately to requests from patients, staff, members of the public and external organisations

Referral and clinic administration

Using IT systems including EMIS Web

Providing administrative and secretarial support to our multidisciplinary team

At Aspatria Medical Group, we have justunder 7,500 patients and are proud to provide a supportive, friendly and training-focused working environment
.

You will be joining a team where your contribution matters and where you will have the opportunity to learn, develop and build your experience within primary care.

Job description and person specification

Jobtitle

Administrator

Line manager

Fiona Dawson Admin Manager

Accountable to

Dianne Blacklock Practice Manager

24

Job summary

To be responsible for undertaking a widerange of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to,the processing of information (electronic and hard copy) in a timely manner,liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies,including the use of the electronic referral service (ERS).

• Job description and person specification
• Job title Administrator
• Job summary
• To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
• Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
• Mission statement
• To provide our patients with high quality, safe, accessible care in a responsive, courteous manner
• Generic responsibilities
• All staff have a duty to conform to the following:
• Equality, Diversity and Inclusion (ED&I)
• A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do and it is required by law.
• Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
• Patients have a responsibility to treat other patients and our staff with dignity and respect.
• Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership,…