Operational Support Officer; AO

Operational Support Officer (AO)

Location: Swansea (Office-based), Caravella House, Quay West, Swansea SA1 1SP

Additional information:

• Full-time role:
  37 hours per week, Monday to Friday
• Pay rate: £12.86 per hour

If you're the kind of person who stays calm under pressure and genuinely enjoys helping others, this is a brilliant opportunity to support the day-to-day operation of the courts in Swansea. Our Client is hiring an Operational Support Officer to be a first point of contact for court users and partners-making sure people are guided correctly, enquiries are handled promptly, and hearings can run smoothly.

• Supporting court hearings by helping prepare rooms and facilitating a smooth in-court experience
• Acting as a first point of contact for members of the public at reception, and responding to enquiries by phone and email
• Providing clear information and operational support to court users, jurors and stakeholders (including signposting to appropriate help where needed)
• Preparing for, facilitating and recording outcomes for a variety of hearings
• Carrying out accurate administration in line with procedures, including updating case records and maintaining data accuracy
• Supporting jury-related administration such as selection, deferrals, reassignments and attendance tracking (where applicable)
• Processing court fees and expenses and supporting related enforcement/financial activities as required
• Identifying risks relating to court buildings and escalating to the Senior Person on Site where needed

• Excellent customer service skills with strong communication (written and verbal)
• Confidence explaining procedures and complex information clearly
• Strong organisational and administrative ability, with excellent attention to detail
• The ability to work flexibly across different business areas and manage competing priorities
• A resilient, professional approach when dealing with challenging situations
• Confident use of digital systems and technology, plus collaborative working across teams and stakeholders
• Sound judgement and decision-making skills, including knowing when to elevate

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.