Estimator​/Advisor

To deliver accurate vehicle repair estimates and provide a high standard of customer service throughout the repair journey. The Estimator/Advisor acts as the key link between customers, insurers, and the workshop.

• Inspect vehicles and identify all visible and potential damage
• Produce accurate repair estimates using approved systems
• Submit estimates to insurers and liaise with engineers
• Raise and manage supplementary estimates
• Ensure all estimates meet manufacturer and insurer standards
• Customer Service & Communication
• Act as main point of contact for customers
• Book vehicles in and explain repair process clearly
• Provide regular updates (minimum every 3 days)
• Manage expectations regarding timelines and delays
• Handle queries and complaints professionally
• Workflow Coordination
• Work closely with workshop, parts and insurers
• Monitor repair progress and ensure efficient job flow
• Maintain accurate job status updates
• Compliance & Documentation
• Ensure compliance with BS10125 and manufacturer standards
• Maintain complete job files including photos, authorisations and repair documentation

• Previous bodyshop estimating or advisor experience
• Knowledge of estimating systems (e.g. Audatex, Autoflow)

• Professional and customer-focused
• Organised and able to work under pressure