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Service Advisor
Job in
Swansea, Swansea County, SA1, Wales, UK
Listed on 2026-09-12
Listing for:
Renault Retail Group
Full Time
position Listed on 2026-09-12
Job specializations:
-
Automotive
Automotive Sales
Job Description & How to Apply Below
Renault Swansea
is looking for an experienced Service Advisor to join our busy dealership on Fendrod Way, Swansea (SA7 9DG
). You’ll be joining a Service team that prides itself on providing excellent customer care.
- A basic salary of £29,870 pa OTE £37,344pa (includes Saturday overtime)
- Access to a salary’s-sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.
- A family new car scheme is available for close family members from £139 per car per month (1stcar after probation, 2ndcar after 12 months service). Cars are replaced annually with high-spec models.
- Car insurance is included on both of these car schemes
- 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
- Pension scheme which includes permanent health insurance and death-in-service benefit schemes
- Share Incentive Scheme
- Staff discounts on vehicles, parts, servicing, and accessories
- Free Mortgage and pension advice seminars
- Cycle-to-Work scheme, including e-bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Opportunities to progress your career and excellent Manufacturer training
- Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
- Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
- Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing
- Previous experience in a Service Advisor role
- Ability to deliver an outstanding customer experience
- Good mechanical awareness and understanding of cars and parts
- Highly organised with excellent time management skills
- Experience of upselling products and services
- Assertive and able to handle difficult situations
- Knowledge of CDK Drive, Kerridge, SAF
- A clean UK driving licence (essential)
You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am
-12:30pm on a rota (1.5 overtime paid)
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